Support Officer - Aged Care

• 1 Part Time position, 19hrs p/w 
• Based in Southport QLD
• Max term contract until 30 June 2025

Only people who identify as Aboriginal or Torres Strait Islander will be considered for this position.  This is an equal opportunity measure pursuant to the Australian Red Cross 'Stronger Together - Stretch Reconciliation Action Plan 2018-2021’ or is a genuine occupational requirement. 

Applicants must be Aboriginal or Torres Strait Islander. This is a special measure under section 105 of the Anti-Discrimination Act 1991 (Qld)

About Us  

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.  

About the role  

Deliver entry-level (non-clinical) digital, in-home, and community-based aged and community care programs to support consumers to maintain social connectedness and independence.  

Working as part of an integrated nation-wide Aged and Community Care team, the role will collaborate with functional teams including Intake and Assessment, Quality, and Workforce Development, to ensure our programs are informed by consumer choice, provide dignity and respect, and are responsive to identity, culture and diversity.

This role primarily works within our Telecross program. This program is a telephone based service supporting older Australians to maintain social connectedness and independence. The role relies heavily on phone based and Microsoft Teams interactions with volunteers, colleagues and clients. It is fast paced, requires attention to detail and ability to keep our values and client focus at the centre of operations.

What you will bring  

• Demonstrated ability to follow and implement Frameworks, policies, procedures, work instructions, guidelines and standards. 
• Work under general direction to apply well established procedures, methods and guidelines. 
• Solve work related problems of limited difficulty using knowledge, judgement and work skills. 
• Highly developed communication and interpersonal skills including with people from a wide range of backgrounds. 
• Demonstrated knowledge and experience in providing programs to consumers from diverse backgrounds and cultures, including (but not limited to) First Nations, CALD and LGBTIQ+.

Why work with us?   

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.  

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.  

Benefits that act for you, while you act for humanity  

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.  

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.  

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options  

Career development: Access to ongoing learning, training, and development courses  

Further information   

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $71,155.76 FTE + superannuation + salary packaging.  

For additional enquiries, please contact Brad Bevitt on 02 4428 4912 for a confidential discussion. 

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier  

Applications close: Thursday 23^rd May 2024.

Job Ref #: 391